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Credit One Bank Careers

Business Transformation Manager in Las Vegas, NV at Credit One Bank

Date Posted: 2/5/2019

Job Snapshot

Job Description

Position Summary

This role works with leadership to identify and implement an Operations approach to projects, process changes, programs and plans that support achievement of business strategy. Manage change by ensuring operational activities aligns with enterprise goals and corporate strategy. Specializes in organization effectiveness including planning, project portfolio management, culture & change and works to increase employee adoption. Leads efforts to identify and implement best practices, improves execution of process changes and operational project execution to include management controls and delivery of sustainable and scalable processes. Works in partnership with Leaders, Project Managers, Operations Managers, Risk Managers, Corporate Compliance, Marketing, IT and Legal. Drives operational excellence with colleagues, departments and partners to positively impact the customer and Credit One Bank experience.

Summary of Essential Job Functions

  • Develops and executes Operation’s objectives including preparing for change, change navigation, communication planning, planning for impacts to human capital and increasing employee adoption
  • Owns the Operation’s project Charter process and effectively communicates with leadership and senior management
  • Leads operational project teams to deliver on objectives within schedule, scope and budget; communicates project objectives
  • Researches and completes impact assessment to change initiation including impacts to human capital, systems, processes & regulatory considerations
  • Analyzes issues with the end goal of determining opportunities to improve processes and improve process controls with a focus on efficiency and effectiveness
  • Maintains strong working relationships throughout Credit One Bank
  • Drives initiatives that contribute to long-term operational excellence
  • Confirms details of BRQ with bPMO and IT
  • Develops and executes project plans and control plans with bPMO, Business Manager and Department Stakeholders
  • Participates in discovery JAD for BRQ and drives completion of/complete IT Discovery Questionnaire
  • Develops and executes business project communication plan
  • Makes scope and schedule change recommendations
  • Ensures project adherence to defined Operation’s project methodologies, manages business deliverables
  • Makes business related decisions for project
  • Consolidates and communicates all reported risks, issues, and functionality gaps and facilitates resolution and mitigation strategies
  • Provides status and progress reviews to Executive Sponsor and Steering Committee and teams
  • Evaluates and ensures user readiness
  • Upon project delivery, ensures project success criteria has been met
  • Schedules post-mortem sessions
  • Performs other duties as assigned

Job Requirements

Position Requirements

  • 5+ years of relevant combined experience in Operations, Customer Service and/or Collections with a minimum of 2 years management experience
  • Bachelor's degree or project related certification preferred
  • Excellent interpersonal and relationship-building skills
  • Excellent written and oral communication skills
  • Excellent customer service skills with the desire to exceed expectations
  • A track record of conceiving and delivering innovative solutions that support the customer experience
  • Demonstrated business process optimization skills combined with an innovative insight and progressive approach to industry related technology and strategic implementation required
  • Demonstrated people leadership and development success with large organizations
  • Highly organized and detail oriented with a strong focus on quality and integrity
  • Results oriented self-starter with the ability to work independently
  • Expected to manage competing priorities while meeting clearly defined deadlines and complying with internal procedures and best practices
  • A sincere passion for customer excellence
  • Strong technical and analytical aptitude
  • Demonstrated project management success
  • Strong business judgment



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