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Credit One Bank Careers

Operations Process Lead in Las Vegas, NV at Credit One Bank

Date Posted: 3/1/2019

Job Snapshot

Job Description



Position Summary

 

Credit One Bank is looking for an Operations Process Lead. This position will primarily be responsible for ensuring clear, accurate, and consistent policies and procedures that drive positive customer outcomes.   This may require developing new policies or updating and streamlining current policies as well as managing the change process and ensuring compliance with other procedures and regulations. The person in this role will spend at least 50% of their time writing, editing, updating, and researching policies and procedures.

 



Summary of Essential Job Functions

  • Write, edit, update, and research operations policies and procedures
  • Map processes
  • Participate in/conduct process meetings to understand and document current and new procedures
  • Establish a process of continual improvement in policies, procedures, and agent support tools; to mitigate operational risk and drive customer satisfaction
  • Collaborate with key stakeholders from across the Bank to identify gaps and inconsistencies; develop, recommend, and implement improvements
  • Collaborate with key stakeholders from across the Bank to identify gaps and inconsistencies; develop, recommend, and implement improvements
  • Work closely with peers across the Operations Quality and Training team to identify and rectify policy and process gaps; ensure training manuals align with regulations, policies, and procedures
  • Assist in managing the change process
  • Responsible for understanding all applicable regulations and guidelines
  • Ensure the timely coordination and completion of projects
  • Perform other duties as assigned

Job Requirements



Position Requirements

 

  • Bachelor’s degree in business, writing, or related field
  • Technical writing skills
  • 5+ years of relevant experience in an operations environment with advanced understanding of process flows and process documentation
  • Competent with Word, Excel, PowerPoint, and Visio
  • Excellent written and verbal communication, problem-solving, and project management skills
  • Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results
  • Demonstrate company core values of excellence, ownership, collaboration, and integrity

 

 

Preferred

  • Project management experience
  • Six Sigma experience
  • Call center and financial services experience preferred

 

 



 

 

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