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Credit One Bank Careers

Presidential Process Specialist II in Las Vegas, NV at Credit One Bank

Date Posted: 2/7/2019

Job Snapshot

Job Description

About Us

 

Credit One Bank is a technology and data-driven financial services company offering a full range of consumer credit card products. In addition to being one of the largest credit card banks in the United States, Credit One Bank is the exclusive issuer of the Official Credit Card of NASCAR, the Official Credit Card of the NHL’s Vegas Golden Knights, and the Official Credit Card of the Las Vegas Aviators. .

 

We’re looking for highly qualified professionals at our new, state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we’ll help you be your best and support you so you can reach your full potential.



 



Position Summary

 

Customer Service Presidential Process Specialist II, reporting directly to the respective Supervisor/Manager, will resolve critical issues as they are presented from various legal, regulatory and governmental agencies.

 

Applicant must possess a working knowledge of Account maintenance systems and relevant external industry systems to include Credit Bureaus, regulatory agencies, payment platforms and online verification platforms. A strong working knowledge of Credit Card products / services and applicable Regulations ensuring adherence as required.

 

 



Summary of Essential Job Functions

 

  • Follow policies, procedures and use sound judgment in reviewing and responding through the appropriate complaint channel
  • Strong Customer Service skills for inbound and outbound card member contact when applicable
  • Extensive dealing with various legal, regulatory, governmental agencies and Executives in an effort to satisfactorily resolve all presented issues
  • Ability to professionally communicate with internal departments and external banking industry contacts  
  • Actively participate in discussions with leadership to review trends and actions for improvement
  • Meet team productivity expectations and internal quality standards
  • Performs other duties as assigned

Job Requirements



Position Requirements

 

  • Excellent verbal/written communication and organizational skills
  • Problem resolution / investigative abilities and detail oriented
  • Ability to maneuver efficiently and effectively in a Windows environment, account maintenance systems and relevant external industry platforms
  • Must be a self-starter with the ability to work independently and in a team setting with minimal supervision

 



 

 

 

 

 

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