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Credit One Bank Careers

Operations Training Lead in Las Vegas, NV at Credit One Bank

Date Posted: 1/29/2019

Job Snapshot

Job Description



Position Summary

 

Credit One Bank is looking for an Operations Training Lead. This position will primarily be responsible for assisting with the development of operations training, and facilitating operations training. They may also support policy and procure updates.

 

Summary Essential Job Functions

  • Facilitate training in a classroom or virtual setting
  • Create online and instructor led training on a variety of topics including compliance, policies, soft skills, and leadership skills
  • Coach and provide feedback to classroom participants and offshore trainers
  • Identify opportunities to improve processes and drive customer satisfaction; share findings and recommendations with management; partner with leadership to create and execute improvement plans
  • Work with peers across the Operations Quality and Training team to identify and rectify policy and process gaps; ensure training manuals align with regulations, policies, and procedures
  • Responsible for understanding all applicable regulations and guidelines
  • Ensure the timely coordination and completion of projects
  • Ability to make critical decisions in the absence of direct supervision
  • May include travel
  • Perform other duties as assigned

Job Requirements



Position Requirements

 

  • 2+ years of facilitation/presentation experience
  • 5+ years of relevant experience in an operations environment with advanced understanding of call center and of training methodologies and adult learning styles
  • Competent with Word, Excel, and PowerPoint
  • Excellent written and verbal communication, problem-solving, and project management skills
  • Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results
  • Must have a professional demeanor, be detail oriented, quality focused and possess strong organizational skills
  • Must be a self-starter with the ability to work independently and in a team setting with minimal supervision
  • Proven demonstrated leadership skills, the ability to provide direction to others and superior time management skills essential
  • Demonstrate company core values of excellence, ownership, collaboration, and integrity

 

 

Preferred

  • Bachelor’s degree in business or related field
  • Call center and financial services experience preferred
  • Instructional design experience
  • Articulate Storyline experience
  • Graphic design experience

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