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Credit One Bank Careers

Senior Associate, Business Transformation in Las Vegas, NV at Credit One Bank

Date Posted: 2/7/2019

Job Snapshot

Job Description

Position Summary

Credit One Bank is looking for a Senior Associate within the Customer Support Business Transformation Team to support the overall growth of the organization. This position will be primarily responsible for acting as subject matter expert, representing the needs of all customer support lines of business to the various project management groups at Credit One Bank. Leads efforts to identify and implement best practices, improve execution of process changes and operational project execution to include management controls and delivery of sustainable and scalable processes.

 

Summary Essential Job Functions

  • Executes project plans and control plans with bPMO, IT PM, Business Manager and Department Stakeholders
  • Represent the customer support organization in project meetings advocating for the needs of the customer support organization and the customer
  • Collaborate with multiple project owners and stakeholders throughout the organization
  • Report project development back to the customer support stakeholders
  • Evaluates and analyzes issues with the end goal of determining opportunities to improve processes and improve process control with a focus on efficiency and effectiveness
  • Makes business related decisions
  • Share findings in PowerPoint presentations with conclusions and recommendations for senior management
  • Drives initiatives that contribute to long-term operational excellence
  • Evaluates and ensures user readiness
  • Develops and executes business project communication plan
  • Performs other duties as assigned

Job Requirements

Position Requirements

  • 2+ years of relevant experience in Operations and/or Customer Service
  • Banking and/or Financial experience
  • Knowledge of premium customer service
  • Excellent interpersonal and relationship-building skills
  • Excellent written and oral communication skills
  • Understanding of Project Management
  • Highly organized and detail oriented with a strong focus on quality and integrity
  • Competent with Microsoft products with a moderate to advanced understanding of Visio and Excel
  • Excellent communication, problem-solving, and project management skills
  • Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results
  • Ability to take part in overnight releases on occasion
  • Results oriented self-starter with the ability to work independently
  • Demonstrate company core values of excellence, ownership, collaboration, and integrity
  •  

Preferred

  • Bachelor’s degree in a business or related field preferred
  • Knowledge of banking and financial industry technical systems preferred

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