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Credit One Bank Careers

Technical Services Manager, Telecom in Las Vegas, NV at Credit One Bank

Date Posted: 1/29/2019

Job Snapshot

Job Description

The primary objective of the Technical Services Manager (Telecom) is to plan, organize, integrate and manage work of the telecommunications Unit of the Information Technology Infrastructure department. The ideal candidate manages and oversees design, administration, support and maintenance of enterprise-level Telecom and communication systems. The Technical Services Manager provides expert professional assistance and internal consulting to departments on technical infrastructure design and support issues to meet business, operating and data management needs. The Technical Services Manager participates in the development of effective technology architecture solutions, maintains a cost-effective and highly-available infrastructure and performs related duties as assigned.

 

Day-to-day responsibilities include:

  • Plans and oversees the work of assigned staff and contractors; supervises, evaluates and provides performance and project feedback; establishes performance requirements and personal development targets; regularly monitors staff performance and provides coaching for performance improvement and development; subject to management concurrence, recommends disciplinary action, up to and including termination, to address performance deficiencies, in accordance with personnel policies and provisions.
  • Supervises and participates in the development, implementation and evaluation of plans, policies, systems and procedures to achieve long-range and annual goals, objectives and work standards.
  • Develops and maintains strong customer relationships to ensure effective service delivery and customer satisfaction; interacts with customers regularly to develop and refine requirements, gain agreement on solutions and deliverables, report on progress, monitor satisfaction, identify and resolve concerns and conflicts and seek cooperation, involvement and action to achieve mutual objectives.
  • Supervises and participates in managing infrastructure projects; develops project feasibility and scope of work project boundaries, detailed project plans, milestones and deadlines.
  • Coordinates the design, build, installation, maintenance and support of an effective, reliable interoperating infrastructure to promote the sharing of information and operations; oversees the monitoring of system and network performance; forecasts requirements and performs capacityplanning studies; oversees maintenance and modification of systems to expand capacity and maintain operations to meet enterprise requirements; recommends the purchase and upgrade of server hardware and software.
  • Other duties as assigned.

Job Requirements



Position Requirements

 

  • 5-7 years of progressively responsible experience in the design and installation of information systems and hardware, including operating systems, telephony platforms and Cisco centric network infrastructure, at least three of which were at a supervisory level.
  • Understanding of High Availability and Disaster Recovery requirements and solutions.
  • Extensive knowledge of voice or data communications technology normally attained through a minimum of five years in communications assignments, including three years in project management assignments necessary.
  • Has ability to manage multiple tasks simultaneously.
  • Must possess strong problem solving techniques and resolution skills.
  • Excellent communication and documentation skills.
  • Ability to make knowledgeable decisions.
  • Strong work ethic and organized work habits.
  • Ability to interface well with business and vendors.
  • Call Center and IVR experience, IVR voicexml knowledge is preferable.
  • Dialer experience in a call center environment,
  • Experience with CTI interfaces and data exchange in a call center environment.
  • Knowledge and skills for installing and managing inside plant wiring and integration of both IP and TDM equipment.
  • Strong understanding of Avaya VoIP technologies and solutions, experience migrating TDM to VoIP considered as plus.
  • Voice communication engineering experience including TDM, VOIP, SIP, H3.23, QOS, Encryption, and Trunk Signaling.
  • Data network engineering including data center network design, routing and routed protocols, MPLS, SBC and SIP technologies
  • Experience evaluating and designing dial plans, coverage paths, DTC call paths, Automated Routing Service, COS, Vector logic etc.
  • Foster company success through a professional appearance, being courteous to customers & vendors, and by having a positive attitude.
  • Experience with integration of voice systems and peripherals including CTI, AES, TSAPI, IVR and PDS systems.

 

 



Physical Requirements

 

Lifting up to 75Lbs as required, ability to relocate and move servers and network equipment.

Ability to bend, stretch, kneel to perform cable management. This requires tedious detail to properly install, label and appropriately route network cables. Must adhere to datacenter cabling guidelines. Individuals must be able to physically lift, bend, and crawl in tight spaces.

 

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