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Credit One Bank Careers

Telecom Engineer II in Las Vegas, NV at Credit One Bank

Date Posted: 1/29/2019

Job Snapshot

Job Description

About Us:

Credit One Bank is a technology and data-driven financial services company offering a full range of consumer credit card products. In addition to being one of the largest credit card banks in the United States, Credit One Bank is the exclusive issuer of the Official Credit Card of NASCAR and the Official Credit Card of the NHL’s Vegas Golden Knights.

We’re looking for highly qualified professionals at our new, state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we’ll help you be your best and support you so you can reach your full potential.

Position Summary:

The Telecom Engineer II is part of the IT Infrastructure team that supports Avaya telephony systems and voice infrastructure. Responsibilities include support and maintain complex telecom environment for areas of focus include but are not limited TDM, VoIP, PSTN, Avaya system administration and support, network planning and development, voice systems enhancement, and performance. This person should have an excellent understanding of the functional and logical telecommunications network. Plans and oversees projects and manages vendors. Support 24x7 call center and internal telecom solutions.

Summary of Responsibilities:

  • Specific responsibilities include:

  • Provide technical support of Credit One Bank’s telecom environment, which includes Oracle SBCs, Avaya PBX, Communication Manager, Modular Messaging, CMS, AES, Media Gateways, Circuits, MUX’s, Voice Portal, Predictive Dialer and voice recording systems.
  • Support the installation, configuration, maintenance and monitoring of telecom equipment and the integration of voice and data hardware and software with current and future developed applications/technology platforms.
  • Proactively monitor, troubleshoot and resolve issues by working daily, weekly, monthly checklists/system health checks.
  • Evaluate performance and capacity of environment to determine required configuration changes, upgrades and feasibility of expanding or enhancing telecom operations.
  • Publish performance, availability and capacity reports.
  • Interact with all carriers and voice product vendors to insure adequate service, support, and maintenance.
  • Monitor and maintain equipment to insure non-interruption of service. Report any performance issues or outages to management.
  • Liaison with other departments and organizations. This would include issues involving proper system use, special requirements, and/or training needs.
  • Install, label, terminate, test and maintain all necessary cabling and inside plant equipment for voice systems.
  • Support Adds Moves and Changes.
  • Perform user maintenance for System Access, ACD Agents, Voice Mail, and other related systems including prompt removal of users from systems as employees leave the company.
  • Develop and maintain accurate documentation for equipment, wiring plant, call flows and other voice environment peripherals.
  • Perform routine maintenance such as patching, software and firmware updates and backups for all telecom systems. Includes: CM, MAS, MSS, CMS, AES, IVR and firmware updates for all circuit packs within the media gateways.
  • Review telephone bills for accuracy and coordinate any adjustments that may be due.
  • Integrate call accounting software and maintain data integrity of CDR data records.
  • Publish call performance metric reports.
  • Support 24x7 operations for Telecom infrastructure after hours & weekend.
  • Other projects/duties as assigned.
  • On-call rotation.

Job Requirements

Position Requirements:

  • Must have work experience and supported Avaya applications and hardware.
  • Ability to interface with internal departments, vendors and customer organization to see each technical issue through to completion.
  • Extensive knowledge of voice or data communications technology normally attained through a minimum of five years in communications assignments, including three years in project management assignments necessary.
  • Has ability to manage multiple tasks simultaneously.
  • Must possess strong problem solving techniques and resolution skills.
  • Excellent communication and documentation skills.
  • Ability to make knowledgeable decisions.
  • Strong work ethic and organized work habits.
  • Ability to interface well with business and vendors.
  • Call Center and IVR experience, IVR voicexml knowledge is preferable.
  • Experience with Avaya VoIP and SIP trunking.
  • Dialer experience in a call center environment.
  • Experience with CTI interfaces and data exchange in a call center environment.
  • Knowledge and skills for installing and managing inside plant wiring and integration of both IP and TDM equipment.
  • Voice communication-engineering experience including TDM, VOIP, SIP, H3.23, QOS, Encryption, Trunk Signaling.
  • Experience evaluating and designing dial plans, coverage paths, DTC call paths, Automated Routing Service, COS, Vector logic etc.
  • Foster company success through a professional appearance, being courteous to customers & vendors, and by having a positive attitude.
  • Experience with integration of voice systems and peripherals including CTI, AES, TSAPI, IVR and PDS systems.