Credit One Bank Careers

Collections Representative III in Las Vegas, NV at Credit One Bank

Date Posted: 5/12/2018

Job Snapshot

Job Description

Position Summary

Performs activities involving the collection of accounts that are delinquent and/or over the credit limit on accounts that are delinquent. Analyzes account status and determines appropriate action while following company policies and all applicable laws.

Summary of Essential Job Functions

  • Assertively communicates the importance of resolving delinquency.
  • Flexibility to work a wide variety of account types. (ie: NSF, Negative Day, and ANI)
  • Uses experience and product knowledge to effectively overcome objections and resolve outstanding issues in a professional and controlled manner.
  • Reviews and analyzes the situation of each customer and recommends payment plans following company guidelines.
  • Communicates the importance of maintaining credit and resolving delinquency.
  • Adherence to all Fair Debt Collections Practices Act (FDCPA) rules and regulations.
  • Performs duties as assigned.

Job Requirements

Position Requirements

  • 18 months collections experience required. 
  • Successful achievement of goals for EVPH (Expected Value of a Paid Hour), CEV (Contact Expected Value), Urgency Payment and Dollars Collected for nine out of twelve months. 
  • Complete a score card average of 2.5 or lower for 7 out of 12 months. 
  • Demonstrated ability to work effectively on a closing team. 
  • Mastery of the CBS Call Model. 
  • Significant focus on team as well as individual achievement. 
  • Ability to establish and maintain a diplomatic approach to collections. 
  • Must possess basic computer skills. 
  • Solid collection background and skills needed to work higher delinquency accounts. 
  • Must possess product knowledge and educate cardholders towards proper management of their account.
  • Knowledge and proper presentation of all methods of payment to cure the account while promoting card utility. 
  • Excellent negotiation, verbal and written communication skills. 


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. However, the employee may choose to stand and move within cubicle area. The employee is frequently required to use hands to finger, handle, feel, talk and hear; reach with hands and arms. Must possess the ability to effectively hear and communicate. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 1 pound. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt.



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