Credit One Bank Careers

Collections Representative in Las Vegas, NV at Credit One Bank

Date Posted: 8/31/2018

Job Snapshot

Job Description



Position Summary

The Collections Representative performs activities involving the collection of accounts that are delinquent and/or over the credit limit. Analyzes account status and determines appropriate action while following company policies and all applicable laws.



Summary of Essential Job Functions

  • Assertively communicates the importance of resolving delinquency.
  • Flexibility to work a wide variety of account types. (ie: NSF, Negative Day, and ANI)
  • Uses experience and product knowledge to effectively overcome objections and resolve outstanding issues in a professional and controlled manner.
  • Reviews and analyzes the situation of each customer and recommends payment plans following company guidelines.
  • Communicates the importance of maintaining credit and resolving delinquency.
  • Adherence to all Fair Debt Collections Practices Act (FDCPA) guidelines.

Job Requirements



Position Requirements

 

  • High School diploma or equivalent required.
  • 6-18+ months collections experience required.
  • Significant focus on team as well as individual achievement.
  • Ability to establish and maintain a diplomatic approach to collections.
  • Knowledge and proper presentation of all methods of payment to cure the account while promoting card utility.
  • Demonstrated skill in negotiating and conflict resolution.
  • Excellent verbal and written communication skills.
  • Intermediate computer skills.
  • Demonstrated ability to effectively educate cardholders towards proper management of their account.
  • Ability to work in a fast-paced environment and multi-task.
  • Previous call center experience preferred

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