Credit One Bank Careers

Collections Vendor and Agency Manager in Las Vegas, NV at Credit One Bank

Date Posted: 5/4/2018

Job Snapshot

Job Description

Manage performance and results of selected Collection Agency vendors working outsourced delinquent credit card receivables. Position is responsible for making strategic and analytical decisions. Supervise exempt and non-exempt personnel.

 



 Summary of Essential Job Functions

  • Interacts professionally with management of Agency vendors working pre-charged off accounts for the most cost-efficient results within established Policy and Procedures.
  • Analysis of reports to identify trends and provide direction to vendors for appropriate enhancements to call strategies.
  • Ability to work independently based on general direction.
  • Understand the credit card market and continue to evolve our model as the industry and consumer demand changes.  
  • Meets Customer Experience and Compliance standards through use of monitoring process of Agencies.
  • Provides coaching and feedback of results to internal and vendor management teams.
  • Professional interactions across all departments within the organization to ensure proper implementation of policy and procedures.
  • Demonstrates an ongoing comprehensive working knowledge of first party and third party regulations governing the Collections industry.
  • Manages multiple priorities overseeing both operations and project management.
  • Develops staff assignments using positive feedback and coaching techniques.
  • Completes performance reviews and corrective actions, makes recommendations on merit increases, promotions and terminations.
  • Performs other duties as assigned.

Job Requirements



Position Requirements

  • Bachelor’s degree preferred or equivalent business experience.
  • Three to five years collection management experience.
  • Strong analytical and conflict resolution skills.
  • Experience in managing Agency/Client relationships.
  • Proficiency in MS Excel and Word.
  • Limited travel required.

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