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Credit One Bank Careers

Collections Vendor and Agency Manager in Las Vegas, NV at Credit One Bank

Date Posted: 1/6/2019

Job Snapshot

Job Description

Position Summary

Drive Collections performance for a top 10 Credit Card issuer. Responsible for working directly with several agencies that handle pre-charge-off Collections. Responsibilities also include using analysis and observations to recommend strategy and process improvements to enhance and evolve our business.

Summary of Essential Job Functions

  • Interacts professionally with management of Agency vendors working pre-charged off accounts for the most cost-efficient results within established Policy and Procedures.
  • Analysis of reports to identify trends and provide direction to vendors for appropriate enhancements to call strategies.
  • Ability to work independently based on general direction.
  • Understand the credit card market and continue to evolve our model as the industry and consumer demand changes.  
  • Meets Customer Experience and Compliance standards through use of monitoring process of Agencies.
  • Provides coaching and feedback of results to internal and vendor management teams.
  • Professional interactions across all departments within the organization to ensure proper implementation of policy and procedures.
  • Demonstrates an ongoing comprehensive working knowledge of first party and third party regulations governing the Collections industry.
  • Manages multiple priorities overseeing both operations and project management.
  • Develops staff assignments using positive feedback and coaching techniques.
  • Performs other duties as assigned.

Job Requirements

Position Requirements

  • Bachelor’s degree preferred
  • Three or more years management experience (Collections or Credit Card preferred)
  • Strong analytical and conflict resolution skills.
  • Ability to work and evolve our business with limited oversight  
  • Experience in managing Agency/Client relationships.
  • Proficiency in MS Excel and Word (Tableau experience preferred)
  • Limited travel (offshore and/or domestic) required (12-15%)


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