Credit One Bank Careers

Credit Protection Supervisor in Las Vegas, NV at Credit One Bank

Date Posted: 8/28/2018

Job Snapshot

Job Description



Position Summary

 

Handle day to day management of credit protection operational tasks, processes, compliance, quality, audits and projects. Supervise all activities involving credit card customer inquiries, complaints or problems. Responsible for supervision of a team of 4-5 customer service representatives.

 



Summary of Essential Job Functions

 

  • Manage day to day benefit handling including escalations from Credit One Bank or AIM, as well as issues related to exception reporting and reconciliation reviews.
  • Manage and ensure all items are tracked, resolved and escalated when necessary including:  ad-hoc issues, presidential cases, monthly benefit audit.
  • Serve as lead or support key point for Customer Service contact for all CP projects.
  • Review and audit AIM operations including; benefit management, benefit calls, and quality assurance
  • Supervise day-to-day operation of a team in the Customer Service Department     comprised of 3-5 customer service representatives.
  • Manages team members to assure they are meeting established standards within productivity, quality and attendance. When team members are not meeting expectations, documented coaching and guidance is provided.
  • Guarantees timely and accurate completion of all appurtenant reports relevant to their team’s performance, productivity and records.
  • Maintains strong emphasis on representative development and team building.
  • Ensures proper completion of all Human Resource deliverables, i.e. salary actions, corrective actions, attendance records, etc.
  • Manages special projects as determined by upper management.
  • Responsible for the development and on-going training of all representatives assigned to them
  • Clearly delineates and distributes work product to areas of responsibility.
  • Monitors all work products with regard to progress, accuracy, quality, and timeliness.
  • Provides improvement input with regard to assorted Customer Service Department areas such as: systems, policies, processes, procedures, etc.

Performs other duties as assigned.

Job Requirements



Position Requirements

 

  • Minimum five years’ experience in a Customer Service environment, preferably in a leadership position
  • Proven ability to educate, train, motivate and develop staff employees.
  • Strong attention to detail with focus on compliance and audit.
  • Demonstrated verbal and written communication skills.
  • Clearly defined and demonstrated customer service skills.
  • College or formal business training is preferred

CHECK OUT OUR SIMILAR JOBS

  1. Administrative Jobs
  2. Bookkeeper Jobs