Credit One Bank Careers

Customer Service Credit Protection Representative in Las Vegas, NV at Credit One Bank

Date Posted: 4/16/2018

Job Snapshot

Job Description

Position Summary

The Customer Service Credit Protection Representative will follow policies, procedures and use sound judgment in reviewing and monitoring items and shall require the expectation of meeting and/or exceeding department and company standards by and/or submitting process improvements as they are identified.


Summary of Essential Job Functions

  • Exception processing of escalated issues.
  • Perform quality review of cases and issues processed within the unit. 
  • Draft response letters to include proper grammatical and spelling content.
  • Follows-up on all pending research issues.
  • Reviews forms, logs, and journals prior to routing to another department or team.
  • Must be a self-starter with the ability to work independently and in a team setting with minimal supervision.

Job Requirements

Position Requirements

Excellent verbal, written communication, problem resolution, investigative and organizational skills required. Ability to maneuver efficiently and effectively in a Windows environment and on all Credit One Operations Systems needed. Must have a professional demeanor, be detail oriented, quality focused and possess strong organizational skills. Must be a self-starter with the ability to work independently and in a team setting with minimal supervision. Superior time management skills essential.


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit.  However, the employee may choose to stand and move within cubicle area.  The employee is frequently required to use hands to finger, handle, feel, talk and hear; reach with hands and arms.  Must possess the ability to effectively hear and communicate.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 2 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. 

Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt.



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