Credit One Bank Careers

Customer Service Supervisor (Back Office) in Las Vegas, NV at Credit One Bank

Date Posted: 11/5/2018

Job Snapshot

Job Description

Position Summary

Supervise all activities involving credit card customer inquiries, complaints or issues. Responsible for a team of Customer Service Representatives.

Summary of Essential Job Functions

• Provides improvement input with regard to assorted Customer Service Department areas such as: systems, policies, processes, procedures, etc.
• Monitors all work products with regard to progress, accuracy, quality, and timeliness.
• Supervises day-to-day operation of a team comprised of Customer Service Representatives.
• Guarantees timely and accurate completion of all appurtenant IT reports relevant to their team’s performance, productivity and records.
• Maintains strong emphasis on representative development and team building.
• Ensures proper completion of all Human Resource deliverables, i.e. salary actions, corrective actions, time sheets, etc.
• Manages special projects as determined by upper management.
• Provides assistance and guidance to all Customer Service personnel as necessary. 
• Responsible for the development and on-going training of their representatives. Conduct monthly performance one on ones.
• Clearly delineates and distributes work product to areas of responsibility.
• Performs other duties as assigned.

Job Requirements

Position Requirements

Must possess 3+ years in a Customer Service environment or closely related field. Proven ability to educate, train and develop employees. Demonstrated verbal and written communication skills. Must have intermediate skills in Word, Excel & PowerPoint. Clearly defined and demonstrated superior customer service skills. College, business training and supervisory experience is preferred.

 

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