Credit One Bank Careers

Customer Service Team Lead in Las Vegas, NV at Credit One Bank

Date Posted: 5/7/2018

Job Snapshot

Job Description

Position Summary

Responsible for daily IT functions for specified process function.

Summary of Essential Job Functions

• Interactively communicates with all levels of management within department.
• Daily practices of standard Senior Service Representative functions.
• Participates in departmental up-training.
• Maintains accurate issue resolution records and files of all IT reports.
• Performs certain supervisory functions as the need arises.
• Takes part in the development and implementation of new IT reports.
• Performs other duties as assigned.

Job Requirements

Position Requirements

Must have proven excellent investigative, problem resolution, and call management skills. Organized, self-starter, who works well, and with minimal supervision. Quality focused and detail oriented. Excellent communication skills, superior PC skills- Windows, Microsoft Word and Excel. Highly flexible and team oriented. Demonstrated leadership qualities with team attitude.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. However, the employee may choose to stand and move within cubicle area. The employee is frequently required to use arms to reach and hands to finger, handle, and feel. Must possess the ability to effectively hear and communicate verbally. The employee must occasionally lift and/or move up to 2 pounds. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt.

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