Credit One Bank Careers

Customer Service Vendor Manager, Learning and Development in Las Vegas, NV at Credit One Bank

Date Posted: 10/9/2018

Job Snapshot

Job Description

Position Summary

Credit One Bank is looking for an Operations Training Manager to support the overall growth of the organization. This position will be primarily responsible for identifying training needs, developing and delivering operations training, and partnering with business leaders to ensure clear and accurate policies that drive positive customer outcomes.

 

 

Summary Essential Job Functions

  • Responsible for establishing a process of continual improvement in policies and training to identify and mitigate operational risk and drive customer satisfaction
  • Create and administer employee training for operations related topics including compliance, policies, soft skills, and leadership skills
  • Collaborate with key stakeholders from across the Bank
  • Share findings in PowerPoint presentations with conclusions and recommendations for senior management
  • Responsible for understanding all applicable regulations and guidelines
  • Ensure the timely coordination and completion of projects
  • Perform other duties as assigned


 

Job Requirements

Position Requirements

  • Bachelor’s degree in business or related field
  • 5+ years of relevant experience in an operations environment with advanced understanding of training methodologies and adult learning styles
  • 15% domestic and international travel required to partner operations sites
  • Competent with Word, Excel, and PowerPoint
  • Excellent communication, problem-solving, and project management skills
  • Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results
  • Demonstrate company core values of excellence, ownership, collaboration, and integrity


 

Preferred



Call center and financial services experience preferred

 

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