Credit One Bank Careers

Fraud Coordinator in Las Vegas, NV at Credit One Bank

Date Posted: 4/23/2018

Job Snapshot

Job Description



Position Summary

Credit One Bank Fraud Coordinator, reporting to a Customer Service Team Manager, will provide the organization’s clients and account holder base with professional, courteous and efficient customer satisfaction. The Fraud Coordinator will ensure that all account holder claims of fraud and detection of fraud are reported, investigated and resolved in accordance with all Federal, State and Local laws and regulations, VISA/MasterCard operating regulations, client requirements and the Bank’s policies and procedures.   The Fraud Coordinator will follow policies, procedures and use sound judgment in preparing and assigning fraud cases. The Fraud Coordinator is responsible for meeting and/or exceeding department and company standards.

 

The Fraud Coordinator will be required to develop an excellent working knowledge of the following: FDR, First Track, FDWC, CAS, Collection Systems, Retrievals, Credit Bureau Reports, Cardholder Account Maintenance, EWS, Online fee adjustments and all Microsoft applications. 



Summary of Essential Job Functions

 

The Fraud Coordinator duties and responsibilities will include, but are not limited to the following:

 

  • Preparation of all MIS material including updates and publication.
  • Excellent business writing skills. Examples of writing skills will be required.
  • Excellent verbal communication skills.
  • All intra- day reporting requests - including stage one / stage two / ACDV's. Inclusive of Ad Hoc queries (First Track & FDCQ)
  • Procedure Reviews Feedback to Quality/Training
  • Manual Letter acceptance and Printing of all letters for Fraud investigators, upon return of Quality analysis.
  • Coordinate all incoming Fraud ORR traffic to be managed within SLA.
  • Vendor file management (A Block and A to E Block Files) Analyzing all account holder questions and providing clear and concise answers whenever possible.
  • Manual file transfers to Partners of new workloads.
  • Coordinate the Partner Expense input with oversight and approval from AVP or above.
  • Contact the account holder when applicable to provide an accurate update regarding their escalation status.
  • Reclassifying an account when applicable.
  • Review all correspondence being forwarded to and from the Investigation Unit.
  • Prepare SAR investigations reporting.
  • Suggest process improvements and strategies to reduce fraud.
  • Attend monthly Fraud Task Force Meeting and preparing trending analysis.
  • Additional duties and responsibilities as assigned.

Job Requirements



Position Requirements

The Fraud Coordinator must be able to perform each essential duty satisfactorily within 30 days. They must possess working knowledge and understanding of Excel, power point and Word. Good writing and proof reading skills are preferred.

 

  • Must be detail oriented with good time management skills.
  • Ability to thrive in a fast paced and highly complex environment.


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit. However, the employee may choose to stand and move within cubicle area. The employee is frequently required to use arms to reach and hands to finger, handle, and feel. Must possess the ability to effectively hear and communicate verbally. The employee must occasionally lift and/or move up to 2 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

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