Credit One Bank Careers

Fraud Investigator in Las Vegas, NV at Credit One Bank

Date Posted: 9/7/2018

Job Snapshot

Job Description

Position Summary

Ensures that the organization’s clients and account holder base are provided with professional, courteous and efficient customer satisfaction. Confirms that all account holder claims of fraud are processed, investigated and resolved in accordance with all Federal, State and Local laws and regulations, VISA/MasterCard operating regulations, client requirements and the organizations policies/procedures. The Fraud Investigator will follow policies, procedures and use sound judgment in reviewing fraud prevention devices to detect suspicious activity. The Fraud Investigator is responsible for meeting and/or exceeding department and company standards.

Summary of Essential Job Functions

• Develop an excellent working knowledge of the following: FDR, First Track, CAS, Collection Systems, Retrievals, Credit Bureau Reports, Cardholder Account Maintenance, PPS and Online fee adjustment.
• Demonstrate an excellent understanding and the ability to identify all types of financial fraud and/or related functions.
• Excellent business writing and verbal communication skills. 
• Maintain a positive and professional demeanor towards internal and external customers.
• Demonstrate a thorough comprehension of all client related products (both current and forthcoming).
• Process monetary and non-monetary adjustments when required.
• Analyzes each account holder’s questions and provides clear and concise answers whenever possible.
• Researches an account holder’s account when necessary to resolve all outstanding issues and avoid escalation possibilities. 
• Investigates all accounts and/or claims of fraud according to department and Company policy.
• Contacts the account holder when applicable to provide an accurate update regarding their investigation status.
• Reclassifies an account when applicable.
• Reviews all correspondence being forwarded to and from the Fraud Investigation Unit.
• Completes all relevant forms promptly and accurately.
• Prepares and conducts Suspicious Activity Report (SAR) investigations.
• Compile and maintain comprehensive case file in orderly fashion.
• Complete all SARS within the Compliance time frame.
• Observes and ensures adherence to all of the Organization’s policies and procedures as stated in the Policy and Procedures.
• Suggests process improvements and strategies to reduce fraud.
• Attends monthly Fraud Task Force Meeting and prepare trending analysis.
• Performs other duties as assigned.

Job Requirements

Position Requirements

Excellent written and verbal communication skills are a must. Proven intermediate skill level of Word and Excel. Clearly defined and demonstrated customer service skills. Must be detail-oriented, driven, inquisitive with strong accuracy and have the ability to thrive in a fast-paced, highly complex environment. Previous credit bureau reporting and fraud investigation experience is preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. However, the employee may choose to stand and move within cubicle area. The employee is frequently required to use hands to finger, handle, feel, talk and hear; reach with hands and arms. Must possess the ability to effectively hear and communicate. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 2 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt.


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