Credit One Bank Careers

Network Operations Center Manager in Las Vegas, NV at Credit One Bank

Date Posted: 6/27/2018

Job Snapshot

Job Description

The NOC Manager will manage a team of analysts and monitor and maintain systems in 24x7 highly available production environments. The NOC supervisor must have experience managing small teams of technical resources, be able to mentor and provide guidance, and assist with troubleshooting and escalations. Candidates should be able to demonstrate their experience and expertise at supporting Microsoft, Linux and UNIX operating environments and storage networks.  Must have experience providing systems monitoring, reporting, incident handling and troubleshooting of complex technical environments. The NOC supervisor is responsible for managing 4 shifts and as such, is responsible for shift turnover of events, understanding the service disruptions from all shifts, be able to make recommendations for improvement where required.

  • Position requires experience with Windows and Linux/Unix server configuration and administration that includes day-to-day monitoring and maintenance activities.
  • Proficiency with network troubleshooting tools and techniques.
  • Must be able to communicate with all levels of the company both verbally and in writing.
  • Perform leadership duties such as performance reviews, mentoring, guidance and offer technical assistance where needed.
  • Must provide capacity planning and performance metric analysis and reporting.
  • Must have expertise in server hardware components and internals as well as server build, configuration and application support experience.
  • Management and escalation of incidents, support operations, and vendor management.
  • Must be able to produce process documentation, technical diagrams and related documentation.
  • Help in system initiatives and new projects
  • Consistently execute standard operating procedures to monitor or manage systems and data processing.
  • Troubleshooting issues related to production systems, triaging as necessary for production, QA & development environments
  • Develop and monitor the output of scripts for data processing jobs, monitoring systems and critical applications, and administering a centralized event console
  • Complete tasks required to maintain service levels and availability of all site features and functions
  • Supporting process improvements
  • Full-time position with on-call duties
  • Successful and unsuccessful decisions made, and actions taken, through to final resolution.

Job Requirements

  • 3-5+ years work experience as Windows and/or Unix Server Administrator or equivalent.
  • Previous experience in a role focused on monitoring and responding to system events and scheduled processes.
  • Held a previous role as a team lead or supervisor in a similar position preferred
  • Ability to effectively manage resources.
  • Good working knowledge of ITSM processes including Incident, Problem and Change Management.
  • Excellent communication, listening, follow-up, interpersonal, and negotiation skills.
  • Understanding of process control, workflow, and process- integration techniques.
  • Demonstrate the following abilities:
  • Effective writing skills
  • Effective communication skills
  • Effective organizational skills
  • Past experience should demonstrate ability to maintain a high motivation level and initiative.
  • Must possess a strong team work ethic, with the ability to work with personnel at all levels in all departments.
  • Ability to make informative decisions.
  • Must have ability to communicate complex technical problems concisely and professionally to technical and non-technical audiences
  • BS/BA degree in computer science, management information systems or a closely related technical discipline. Certifications for Avaya, Cisco, Microsoft and VMware a plus.