Credit One Bank Careers

Omni Channel Manager in Las Vegas, NV at Credit One Bank

Date Posted: 6/26/2018

Job Snapshot

Job Description



Position Summary:

Supports the Collections department by ensuring that company objectives and business needs are met through internal and external strategic development, initiative advancement and implementation of identified opportunities. Create, manage and distribute integrated communication strategy KPIs and campaign performance benchmarks. Provide insights on campaign trends and anomalies to appropriate leaders and develop recommendations to improve campaign performance.



Summary of Essential Job Functions

  • Develop, implement, manage and monitor Omni Channel development to support Collections and risk strategy. Includes but not limited to the following channels: SMS, Email, Chat, App, Web, IVR, Mail, Social Media and BOT.
  • Work closely with risk and analytics resources to develop and support test and control scenarios to validate the use of alternative channels in collection strategy.
  • Demonstrates leadership qualities including accountability, communication and initiative.
  • Interacts professionally with management both internally and externally. Has the ability to develop strong interpersonal relationships in order to influence business initiatives successfully.
  • Analysis of reports to identify trends and provide direction for appropriate enhancements to strategies.
  • Ability to work independently based on general direction.
  • Understand the credit card market and continue to evolve our model as the industry and consumer demand changes.  
  • Professional interactions across all departments within the organization to ensure proper implementation of policy and procedures.
  • Demonstrates an ongoing comprehensive working knowledge of first party and third party regulations governing the Collections industry.
  • Performs other duties as assigned.

Job Requirements



Position Requirements

  • Bachelor’s degree preferred or equivalent business experience.
  • Three to five years of experience in the use and development of alternative contact channels.
  • Consumer Finance product background.  
  • Strong analytical and conflict resolution skills.
  • Experience in managing Agency/Client relationships.
  • Proficiency in Office Suite of products.
  • Limited travel.

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