Credit One Bank Careers

Senior Manager, Operations Quality and Training in Las Vegas, NV at Credit One Bank

Date Posted: 10/2/2018

Job Snapshot

Job Description

Position Summary

Credit One Bank is looking for an Senior Manager, Operations Quality and Training to support the overall growth of the organization. This position will be primarily responsible for managing our call center operation’s quality control process to ensure that we’re providing excellent service to our card members.



Summary Essential Job Functions

  • Responsible for establishing a process of continual improvement and quality assessments to identify and mitigate operational risk and drive customer satisfaction
  • Build and lead a team of professionals that manage and execute the quality process and create and administer employee training
  • Identify best practices and performance gaps through data analysis
  • Collaborate with key stakeholders from across the Bank
  • Share findings in PowerPoint presentations with conclusions and recommendations for senior management
  • Responsible for understanding all applicable regulations and guidelines
  • Ensure the timely coordination and completion of projects
  • Perform other duties as assigned

Job Requirements

Position Requirements

  • Bachelor’s degree in business or related field
  • 10+ years of relevant experience in an operations environment with advanced understanding of quality monitoring methodologies and sampling
  • 15% domestic and international travel required to partner operations sites
  • Competent with Word, Excel, and PowerPoint
  • Excellent communication, problem-solving, and project management skills
  • Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results
  • Demonstrate company core values of excellence, ownership, collaboration, and integrity 


  • Call center and financial services experience preferred.


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